Returns & Exchanges
Effective date: 8 October 2026
We want you to love every piece. If something is not quite right, our returns and exchanges process is simple and transparent.
14-Day Returns
You may request a return within 14 days of delivery for eligible items. Items must be unused, unworn, and in original condition with all tags, packaging, and certificates (if any) included.
What Qualifies
- Ready-made jewellery purchased online or by phone/WhatsApp
- Incorrect size or style (subject to stock for exchanges)
- Items that arrived damaged or not as described
What Does Not Qualify
- Custom or personalised pieces once production or engraving has begun
- Items showing wear, damage, or alteration after delivery
- Pierced earrings returned for hygiene reasons (unless faulty or incorrect)
- Sale or clearance items marked as final sale
How to Start a Return or Exchange
- Message us on WhatsApp at +92 311 2142506 or email contact@vorialsignature.com within 14 days of delivery.
- Share your order number, item name, and reason for the return or exchange.
- We will confirm eligibility and share return instructions or an exchange option.
- Pack the item securely and send it back as directed. Keep your courier receipt until the process is complete.
Exchanges
We are happy to exchange for a different size or style when stock allows. If the new piece costs more, you pay the difference; if less, we refund the balance using your original payment method or store credit, as agreed.
Refunds
Once we receive and inspect your return, approved refunds are processed within 5–10 business days. Refunds go back to the original payment method where possible. Shipping fees are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours with clear photos. We will arrange a replacement or refund at no extra cost to you.
Care Tip
Try pieces on carefully over a soft surface and avoid lotions or perfume before first wear. This helps keep unworn returns in resaleable condition.
